FAQ

When can I expect my purchase?

For Employee Pick Up, orders will delivered to 9094 Cavanagh Road on Friday morning of each week.

For orders that have paid for shipping, goods will be shipped within 1-2 business days of receipt of the order.

How is my order shipped?

All orders ship via Canada Post. Tracking numbers will be emailed to you once the order is ready for shipping.

All goods are FOB from our warehouse in Arnprior, unless otherwise specified.

As we have no control over carriers, we cannot guarantee shipments to arrive at your location or other destination on a specified date.

Am I able to return or exchange items from my order?

Yes, we are more than happy to help facilitate any returns or exchanges. Any monies refunded will be in the same method of original payment. Please note for orders with paid shipping, additional shipping costs may be charged.

For help with a return or exchange, please contact Meghan Korim at meghan@10kfeet.ca or 613-622-1345.

Who do I contact with questions about the e-Store or my order?

Meghan Korim is the Thomas Cavanagh e-store manager.
She may be reached at meghan@10kfeet.ca or 613-622-1345.

Defective Merchandise

Claims for receipt of defective merchandise must be reported within 30 days. If product is damaged, broken or defective, please contact TEN THOUSAND FEET Meghan Korim at meghan@10kfeet.ca.

Shortages

If a shipment appears damaged, make a note on the transportation receipt "received in bad order" then if on opening the goods are damaged or missing please notify your courier. If a shipment appears to be in good order but some items are missing please notify us within five (5) working days of receipt in order to make the appropriate adjustments.