FAQ

When can I expect my purchase?

Items that are in stock will be shipped within 1-2 business days of receipt of the order.

How is my order shipped?

All orders ship via Canada Post. Tracking numbers will be emailed to you once the order is ready for shipping.

All goods are FOB from our warehouse in Ottawa, unless otherwise specified.

Orders shipped to 9094 Cavanagh Rd for pick-up will be delivered free of charge.

As we have no control over carriers, we cannot guarantee shipments to arrive at your location or other destination on a specified date.

Who do I contact with questions about the e-Store or my order?

Ms. Ryan Kane is the Thomas Cavanagh e-store manager.
She may be reached at ryan@10kfeet.ca or 613-622-1345.

Defective Merchandise

Claims for receipt of defective merchandise must be reported within 30 days. If product is damaged, broken or defective, please contact TEN THOUSAND FEET Ms. Ryan Kane ryan@10kfeet.ca.

Shortages

If a shipment appears damaged, make a note on the transportation receipt "received in bad order" then if on opening the goods are damaged or missing please notify your courier. If a shipment appears to be in good order but some items are missing please notify us within five (5) working days of receipt in order to make the appropriate adjustments.